nustar hotel Privacy Policy for Filipino Players

When you register an account on nustar hotel, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a government-issued ID to verify your identity and confirm that you meet the minimum age requirement of 21 years. During normal platform use, we may collect your transaction history, betting activity, device information, IP address, and browser type for operational and security purposes. Payment-related data such as your preferred deposit and withdrawal methods, and associated account references, are collected when you carry out financial transactions on the platform. We may also collect information you voluntarily provide when contacting our support team, including the content of your messages and any attachments you send. All information collected is limited to what is reasonably necessary to provide our services to Filipino players and to comply with applicable regulations. We do not collect sensitive personal information beyond what is required for age verification, identity confirmation, and responsible gaming compliance.

The personal information collected by nustar hotel is used primarily to create and manage your player account, process deposits and withdrawals in Philippine pesos, and deliver the betting and entertainment features of the platform. We use your contact details to send account-related notifications, security alerts, and responses to support requests you have initiated. Your identity and age verification documents are used solely to confirm eligibility and comply with regulatory obligations applicable to online gaming platforms operating in or serving the Philippines. Aggregated and anonymised usage data may be analysed to improve platform performance, identify technical issues, and develop new features that benefit Filipino players. We do not use your personal data for unsolicited marketing without your explicit consent, and you may withdraw any such consent at any time by contacting us at [email protected]. nustar hotel does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. All data processing activities are carried out in accordance with the purpose for which your information was originally collected.

nustar hotel may share your personal information with trusted third-party service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually required to protect your data and use it only for specified purposes. We may disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required to do so by applicable law, court order, or lawful request. In the event that nustar hotel undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this policy. We do not share your betting history, financial data, or account details with unaffiliated third parties for their own commercial use. Any third-party partners engaged by us are assessed for data security compliance before being granted access to player information. Your data will never be transferred outside of arrangements that maintain at least the same standard of protection required under Philippine data privacy law. If you have concerns about a specific data-sharing arrangement, you may reach us at [email protected] for clarification.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents may be retained for a minimum period as mandated by applicable gaming and anti-money laundering regulations, even after account closure. Data collected for responsible gaming purposes, such as self-exclusion requests and account limit history, is retained to ensure those protections remain effective and enforceable over time. When personal data is no longer needed for the purposes described in this policy and no legal retention obligation applies, we will securely delete or anonymise it. You may request the deletion of your personal data by contacting [email protected], subject to any overriding legal requirements that prevent immediate erasure. We apply data minimisation principles to ensure that information is not kept in a personally identifiable form beyond its necessary retention period. Our data retention practices are reviewed periodically to ensure they remain aligned with current regulatory standards.

As a data subject under applicable Philippine privacy law, you have the right to access the personal information we hold about you and to request a copy of that data in a readable format. You also have the right to request corrections to any inaccurate or outdated information in your account, and we will process such requests promptly upon verification of your identity. You may object to certain processing activities or request restrictions on how your data is used in circumstances where the law permits such limitations. If you have provided consent for a specific processing purpose, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may also request the portability of your data where technically feasible, allowing you to transfer it to another service provider. To exercise any of these rights, please contact us directly at [email protected] with a clear description of your request and your registered account details. We will respond to all data rights requests within a reasonable timeframe and in compliance with our obligations under Philippine law.

nustar hotel employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our systems are monitored continuously for unusual activity, and we apply regular security assessments to identify and address potential vulnerabilities before they can be exploited. Access to player data within our organisation is limited to personnel who require it to perform their job functions, and all such personnel are bound by confidentiality obligations. In the event of a data breach that poses a risk to your rights, we will notify affected players and the relevant authorities in accordance with our obligations under Philippine law. While we take every reasonable precaution to secure your data, no system can guarantee absolute protection, and players are encouraged to use strong, unique passwords and to enable any available account security features. If you suspect any unauthorised activity on your nustar hotel account, please report it to [email protected] immediately so we can take prompt action.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, the revised policy will be published on this page with an updated effective date, and we may notify registered players via email or an in-platform notice where appropriate. Your continued use of the nustar hotel platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how your personal information is being handled. Previous versions of this policy may be made available upon request by contacting [email protected]. If any change to this policy materially affects your rights as a data subject, we will take reasonable steps to bring it to your attention before it takes effect. Our commitment to your privacy remains constant even as the specific terms of this policy evolve over time.